Privacy Policy

For subscription-based courses, a predetermined monthly fee will be deducted from the purchaser's payment card every 30 days, unless specified otherwise, until the purchaser opts to terminate the subscription. The purchaser assumes responsibility for concluding the subscription. Subscriptions are non-binding, affording the purchaser the flexibility to cancel at any time, with immediate effect. Cancellation can be initiated either through the "my site" platform or by sending an email to kolbeinn@betranam.is.

Upon subscribing, the purchaser will receive a username and password via email. An individual subscription is designated for personal use exclusively. Parents are required to procure only one subscription for their children. Unauthorized disclosure of passwords is strictly prohibited. In the event of any suspicion that passwords have been accessed by individuals without the rightful authorization, it is requested that Betra nám be promptly notified. New passwords will be issued in such cases; failure to do so may result in Betra nám reserving the right to block access.

The responsibility for terminating the subscription, which automatically renews every 30 days until expressly canceled, lies with the buyer. The buyer can effectuate the cancellation personally by accessing their account on the website and selecting the cancellation option. Alternatively, a cancellation request can be submitted via email to kolbeinn@betranam.is.

In compliance with GDPR regulations, users retain the right to request the deletion of their information, encompassing user registration details and mailing list subscriptions, through a separate process.

The purchaser is entitled to a refund for the course if the request is made within 30 days of the purchase or registration date, with no exceptions to this stipulation. Better Learning issues an email notification with each monthly renewal, and it is the user's responsibility to ensure the accuracy of the provided email address during the registration process.

Individuals are encouraged to reach out to us for any matters pertaining to the processing of their personal information and for guidance on exercising their rights under the Personal Protection Act.

Kolbeinn Sigurjónsson
kolbeinn@betranam.is
GK Advagvæð ehf.
s. 888-3313

According to the Personal Data Protection Act, we are only allowed to process personal data if we have sufficiently good reasons to do so. One or more of the following reasons must be present:

According to the Personal Data Protection Act, processing of personal data is allowed under the following circumstances:

• Processing is permitted when it is deemed necessary for legitimate interests, such as for commercial purposes.

• Processing of personal data is also permissible when you provide explicit consent for us to do so.

The processing of sensitive personal information, which includes details about ethnic origin, political opinions, participation in a trade union, and health-related data, is generally prohibited. However, exceptions outlined by the Act on Personal Protection and Processing of Personal Information may permit processing under specific circumstances. These exceptions include instances where:

• Processing sensitive personal information is allowed when individuals provide explicit and unequivocal consent for such processing.

• Processing is permitted if it is necessary for the establishment, maintenance, or defense of legal claims.

• Processing is allowed when it involves information that an individual has willingly made public.

The following is an overview of the categories of personal information we handle and the purposes for processing this information:

• Includes customer-provided details such as name, email address, phone number, and information related to communication. This information is processed to facilitate contact, identification, and communication with you.

• Involves details about the device used to connect to our services, including IP addresses, operating system version, and actions performed. The purpose is to enhance service quality and conduct troubleshooting.

• Comprises information obtained through letters, emails, and conversations, enabling us to deliver services, enhance them, and respond to your messages and suggestions.

• Encompasses data on how you utilize our products and services, aiding in improvements and monitoring for security and usage issues.

• Encompasses any consent or permission you provide, including preferences on how we should contact you.

• Refers to small computer files sent to your device when you visit a website. Cookies store information about your website visits, streamlining future visits (e.g., avoiding the need to re-enter login credentials) and facilitating website traffic analysis.

We only store personal information that is directly provided by you. The data we retain pertains exclusively to communication and is aimed at enhancing personalized service.

We collect personal information through various channels, including:

When You Apply for Our Products and Services:

• Information is gathered when you submit applications for our products and services.

When You Contact Us by Phone or Email:

• Personal information is obtained when you initiate contact with us through phone calls or emails.

When You Use Our Website:

• Data is collected when you interact with our website, including technical information related to your device and usage.

Through Emails and Correspondence:

• Information is received through emails and other forms of correspondence exchanged between us.

We retain certain personal information during the duration of your customer relationship with us. This retention is essential for delivering optimal service and fulfilling our legal obligations. The duration of retention may vary depending on factors such as the nature of the information, the specific product or service provided, and legal requirements.

For instance, we may be obligated to retain your information for an extended period under Law No. 145/1994 on accounting. In scenarios where information is necessary for defending against legal claims, responding to a court order, or complying with investigations by law enforcement or supervisory authorities, we are legally obliged to retain the data.

It's important to note that even after deletion, certain information may persist in backup copies. However, the storage and access of such backups are governed by stringent rules regarding security and access.

We do not disclose or share your personal information with any third parties.

In certain instances, automated individual decision-making may occur, which includes the creation of a personal profile, primarily for marketing purposes. Other types of automated decisions, which do not significantly impact you—such as processing for direct marketing based on legitimate interests—may be conducted without requiring explicit consent. However, you retain the right to object to such processing at any time.

We employ marketing strategies to inform you about products, services, and offers that align with your potential interests. Personal information may be utilized to assess which products, services, or offers could be of relevance to you. The utilization of personal information for this purpose is contingent upon obtaining your consent or when there is a legitimate interest. Profiling, which involves consolidating the information we possess about you to identify potential areas of interest, is part of this process. You have the option to contact us at any time and request the cessation of using your personal information for such marketing purposes.

We place significant emphasis on safeguarding the security of your personal information and adhere to strict confidentiality and non-disclosure obligations. Various regulations govern security, including rules on access restrictions, practical security measures, and the security of information systems.

In the event of a security breach, all incidents will be addressed in accordance with the provisions outlined in the Act on Personal Protection and Processing of Personal Information.

Better Learning websites prioritize the security of user data, and it's important to note that no sensitive card information is stored on our platforms. This intentional design significantly enhances security, rendering any potential computer attacks on the web futile for the purpose of stealing card information.

The processing of card transactions is entrusted to Braintree Payments, a reputable entity and part of PayPal. Braintree Payments is recognized as one of the largest and trusted custodians for card transactions globally. This choice further underscores our commitment to ensuring the highest standards of security for your financial information.

Better Learning has obtained PCI security certification from SecurityMetrics, an independent and reputable security service specializing in e-commerce and the handling of card information. PCI stands for Payment Card Industry, and this certification underscores our commitment to maintaining the highest standards of security in processing payment card information.

Furthermore, card transactions on Better Learning websites are facilitated by Braintree Payments, a trusted entity and part of PayPal. BraintreePayments is recognized as one of the largest and most reputable custodians for card transactions globally. This dual approach reflects our dedication to ensuring the utmost security for all financial transactions on our platforms.

The Personal Protection Act grants you several rights, recognizing that there may be limitations in certain cases. For instance, legal obligations may prevent us from deleting data we are required to retain. However, we carefully consider all comments and requests, providing clear communication if, for any reason, a request cannot be fulfilled.

You have the right to know if we process personal data about you. If so, you can access it along with details about the processing purpose, data categories, recipients, retention criteria, information source, the occurrence of automated decision-making, and your rights, including the right to complain.

If you believe any information we hold about you is inaccurate, you have the right to request corrections. You can also request a restriction on processing until the accuracy is confirmed.

Erasure
You can request the immediate deletion of your personal information if it is no longer needed, if you withdraw consent, or if processing is unlawful.

Restriction of processing
You can request a limitation on the processing of your personal information if you question its accuracy, believe processing is unlawful, or when it's no longer needed, but you require it for legal claims.

Transfer rights
You have the right to receive your provided personal information in a structured, commonly used, and machine-readable format. You can also request direct forwarding to third parties if the processing is based on consent and is automatic.

Right of objection
You can object to the processing of your personal data, including its use for direct marketing and the creation of a personal profile for this purpose.

Withdrawal of consent
If your consent is a condition for personal data processing, you can withdraw it. Withdrawal does not affect the legality of processing based on consent until the withdrawal.

Complaint to Personal Protection
The Personal Protection Agency oversees the enforcement of personal protection laws. If you have concerns or disputes, you can submit a complaint to the Personal Protection Agency at Rauðarárstígur 10, 105 Reykjavík, or via email at postur@personuvernd.is, or by calling 510 9600.

We are committed to ongoing development and enhancement of customer service, and as a result, adjustments in the information handling processes may be required. These changes become effective upon the publication of updated information on the processing of personal data. In instances where modifications to the processing of personal data are substantial, significant, or unforeseen, we will provide you with reasonable advance notice.

This policy was enacted on January 15, 2020.

Better Learning operates training courses, specifically designed for children facing challenges in reading and math. The courses, namely Read Faster and Calculate Faster, utilize an applet available on both Google Play and the App Store.

Use of Information:

1. No User or Usage Information Collection:

   • The applications do not gather any user or usage information. No data is collected or displayed within the application.

2. Open to All Age Groups:

   • The programs are accessible to individuals of all age groups, emphasizing inclusivity.

This approach underscores Better Learning's commitment to privacy and ensures that the learning applications maintain a focus on education without collecting personal information from users.